Privacy Policy

Fez Travel is committed to protecting your personal data and your privacy. This privacy policy explains how we collect, use, disclose, and protect your information when you visit our website feztravel.com , in accordance with the General Data Protection Regulation.

Who We Are

Fez Travel is a travel agency based in Turkey, providing travel services across Turkey, Greece, Egypt, and Jordan. If you have any questions about this policy, please contact us:

Data Controller:
Fez Travel
Email: feztravel@feztravel.com
Phone: +90 532 374 49 51
Address: Hocapasa Mah. Tayahatun Sok. Dış Kapı No: 3 Bağımsız Bölüm No 301-302-303-304 Fatih / Istanbul

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What Data We Collect

We may collect the following types of personal data:

• Name and contact information (email, phone number)
• Passport details (for booking purposes)
• Travel preferences and special requests
• IP address and device/browser data
• Cookies and usage data

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How We Use Your Data

We use your data to:

• Process bookings and travel arrangements
• Communicate with you about your trips
• Send newsletters or promotions (with your consent)
• Improve our website and services
• Fulfill legal obligations

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Legal Basis for Processing

We process your data under the following lawful bases:

• Contractual necessity (e.g., when you book a tour)
• Legal obligations (e.g., tax or visa regulations)
• Consent (for marketing and cookies)
• Legitimate interests (e.g., customer support)

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Your Rights Under GDPR

You have the right to:

• Access your personal data
• Request correction or deletion
• Withdraw your consent
• Object to processing
• Request data portability
• File a complaint with a data protection authority

To exercise your rights, please contact us at: feztravel@feztravel.com

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Data Retention

We retain your data only as long as necessary for the purposes stated above, or as required by law.

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Sharing of Personal Data

We may share your data with:

• Trusted travel partners (hotels, guides, transportation providers)
• Legal and regulatory authorities (if required)
• Third-party service providers (e.g., CRM, payment gateways)

We do not sell or rent your personal data to third parties.

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Data Security

We implement technical and organizational security measures to protect your data against loss, misuse, or unauthorized access.

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International Data Transfers

If your data is transferred outside the European Economic Area (EEA), we ensure adequate safeguards are in place, such as Standard Contractual Clauses.